Job Description

Job Description

Job Description

Job Title: Remote Call Center Agent
Hourly Pay: $18 - $24/hour

Summary:

We’re seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit.

Job Responsibilities:

• Make outbound calls to follow up with customers, confirm appointments, or check satisfaction
• Assist callers with basic billing questions and guide them through online portals or payment systems

• Accurately record call details in internal systems

• Send follow-up emails with confirmations or reminders based on call outcomes

• Occasionally support inbound calls during high-volume periods

• Stay up-to-date on tools and procedures through regular team communication

Qualifications:

• Strong verbal communication and listening skills

• Ability to follow a script while maintaining a natural, friendly tone

• Comfortable with structured workflows and repetitive tasks

• Highly organized and self-motivated in a remote work environment

• Reliable home office setup, including stable internet and a quiet workspace
• Previous experience in call centers or customer service is helpful, but not required
• Positive attitude and willingness to learn new systems and processes

Perks & Benefits:

• 100% remote work, no commuting required

• Hourly pay: $18 - $24

• Paid training with detailed guides and ongoing support

• Flexible shift options, including evening and weekend availability

• Collaborative team environment and supportive leadership

• Long-term career growth and advancement opportunities

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