Job Description

Title: Computer Support Technician

Location:

Onsite - Minneapolis, MN; 600 US Courthouse, 300 South 4th street

Position Overview:

S2Technologies is seeking a reliable IT Computer Support Technician with strong attention to detail. This individual will collaborate closely with IT systems management staff to assist end users, install new systems, maintain existing infrastructure, and troubleshoot technical issues. The role involves direct support for personnel in the U.S. Attorney's Office, ensuring that IT systems and case management tools effectively support the operations of the Federal Attorney's Office in the District of Minnesota. Responsibilities include working with desktop and laptop computers, LAN, SQL Server and web-based applications, handheld and wireless technology, and litigation support systems.

Responsibilities

• Assist with planning, coordinating, and administering computer systems
• Experience with system performance and optimization
• Troubleshoot database performance problems
• Perform wide range of system administration functions
• Install and integrate servers into a network and maintain those systems
• Troubleshooting, recovering and improving customer service problems
• Perform customer support service assistance to include troubleshooting, user assistance, and training
• Implement, sustain, and enhance security programs, tools, and practices
• Install, test, maintain network systems for transmitting of data, voice, and video
• Install and configure network devices

Require Skills

• A minimum of 5 years of relevant experience as a Computer Support Technician
• A minimum of 5 years of experience providing technical support to end users
• BS preferred
• US Citizen

Experience Requirement: At least 5 years of end-user technical support experience required. Candidates without a bachelor's degree must have a minimum of 7 years of experience.

Desired Skills

• Experience with case management or litigation support systems
• Background in assisting users with day-to-day computer operations
• Experience performing system patching, software updates, and routine IT security tasks
• Experience configuring routers, switches, and other networking devices
• Experience with basic website maintenance such as checking links and repairing errors

Clearance:

US Citizen Required.

Must be able to obtain/maintain a Public Trust

Salary Range:

$55,000-$94,000

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.

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