Job Description

Job Description

Job Description

Job Summary 

The Counter Salesperson is the first point of contact for customers visiting the store. This role requires a highly motivated, customer-oriented individual responsible for providing exceptional service, processing sales transactions, and addressing customer needs related to pressure washer sales, service, and parts. This individual must possess in-depth product knowledge to assist professional and retail clients in selecting the correct equipment, accessories, and cleaning solutions.

Key Responsibilities Customer Sales and Service 

• Greet and assist customers in a timely, professional, and courteous manner. 
• Engage with customers to understand their specific needs and recommend appropriate pressure washers, parts, and accessories for their commercial or residential applications. 
• Educate customers on product features, benefits, proper usage, and safety procedures. 
• Provide quotes, create sales orders, and process payments accurately using a cash register or computer system. 
• Handle customer complaints with diplomacy and escalate issues to management when necessary. 
• Answer incoming phone calls and emails, providing information and taking orders. 
• Follow up with customers on pending orders or service requests.

Equipment Service and Parts 

• Check-in commercial pressure washers and related equipment for service and repair. 
• Help determine merchandise required for customer service orders by reading catalogs or looking up parts in the computer system. 
• Advise customers on replacement options or modifications if a requested part is unavailable. 
• Inspect damaged or defective parts to determine if they fall under warranty.

Store Operations and Inventory 

• Maintain a clean, orderly, and attractive sales counter and showroom display area. 
• Monitor inventory levels and assist with restocking merchandise on shelves or racks. 
• Perform basic warehouse duties as needed, including receiving products, pulling customer materials, and loading equipment. 
• Conduct physical inventory counts as requested. 
• Keep up-to-date with new product information and special promotions.

Qualifications and Skills/Required Qualifications 

• High school diploma or GED equivalent. 
• Previous experience in retail sales, counter sales, or customer service. 
• Strong communication and interpersonal skills, with a friendly and helpful attitude. 
• Basic computer proficiency for data entry, including the use of sales terminals, web browsers, and other business software. 
• Ability to perform basic mathematical calculations for pricing and discounts. 
• Physical ability to stand for extended periods and lift heavy equipment (up to 50+ pounds). 
• Strong attention to detail. 

Preferred Qualifications 

• Knowledge of commercial and retail pressure washers, equipment, and accessories. 
• Experience in the power equipment, industrial, or hardware supply industries. 
• Basic mechanical aptitude for discussing service and repair issues with customers.

Work Environment 

The Counter Salesperson will work primarily at a service counter in a retail and commercial setting. The position may require occasional work in the warehouse or loading area. The work is physically demanding, involving lifting and standing for long periods.

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