Job Description

Front Desk Receptionist (Bilingual)

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and "caring for the community" by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Match!
• Professional Development through NYPCC Academy
• Amazing Workplace Culture

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Qualifications:

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent
• 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
• Exceptional customer service skills
• Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
• Ability to multi-task with attention to detail
• Works well in a team setting
• Able to work well in a fast-paced environment
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
• Working knowledge of MS TEAMS video meeting platform
• Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
• Maintains a positive attitude and is friendly, upbeat, and has a great "can do" personality
• Passionate about NYPCC's mission and values

Additional Information:

• The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
• Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
• Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures

NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.

Salary: $19.00-$20.00 per hour

NYPCC is an Equal Opportunity Employer

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