Job Description

The Quality Engineer is responsible for helping Hanwha Azdel realize goals for customer quality and quality assurance. The Quality Engineer will be expected to help the Hanwha Azdel business in achieving these goals by supporting customer quality, quality assurance, and by personally leading quality improvement initiatives. The Quality Engineer must be a results-driven individual with experience proactively solving technical quality problems in an industrial environment. Demonstrated leadership and communication skills are required. The Quality Engineer will work with HANWHA AZDEL’S customers, quality teams, technologists, laboratory technicians, manufacturing, and commercial teams.

Core Duties/Responsibilities:

The key deliverables related to the position include but are not limited to the following:

1.Customer Quality:

• Acts as Customer Advocate by processing customer complaints in accordance with the Company’s defined processes and procedures; working with cross-functional teams to ensure appropriate and timely resolution to customer issues.
• Work constructively with customers to find solutions to problems
• Record, track, and report out on key metrics related to customer quality
• Identify improvements for:
• Reducing customer defects and their impact
• Customer issue resolution process
• Metrics tracking and reporting

2.Quality Assurance

• Record, track, and report out on key quality and supplier metrics
• Ensure that appropriate quality assurance and control procedures are in place for product realization (i.e. appropriate PPAPs established, material requirements identified, test plans and procedures, and COAs).
• Lead resolution of product quality conformance questions in a timely manner
• Work constructively to help production realize goals for key metrics such as cost of quality and internal quality scrap rates
• Identify improvements for:
• Reducing the frequency with which defective material is produced
• Reducing the frequency with which defective material is undetected
• Quality processes related to the above

3.Lead Quality Improvement Initiatives

• Drive and support projects which help Hanwha Azdel improve product quality and quality processes via the use of statistical tools and quality improvement processes.
• Effectively and efficiently work with cross-functional teams to identify, implement, and ensure institutionalization of solutions to complex problems

Minimum Qualifications or Requirements:

• Bachelor’s degree in a technical field

Preferred Qualifications:

• This position will typically require a bachelor’s degree in a technical field, preferable industrial engineering, with a 2-5 years’ experience in a manufacturing quality setting. Experience within an ISO 9000 program required (QS/TS preferred)

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