Job Description

Job Description

Job Description

Description:

Who We Are:

North Star’s mission is to restore women from trafficking: for freedom. for life. and forever. Motivated by the love of Jesus, we work to end trafficking and to empower survivors to reclaim the lives they were created to live through healing their whole person. In addition to other programs, North Star operates a residential program in Lancaster County, andnti-trafficking program in Berks County, and a separate social enterprise, Florissant Collective.

Summary:

The Senior Case Manager provides comprehensive, individual case management to residents, applying trauma-informed principles to support residents’ goals within the framework of the program. The Senior Case Manager reports directly to the Clinical Director. This is a full-time, exempt position (salaried, 40-45 hours per week).

The Senior Case Manager must be:

• Willing to sign the North Star Initiative Statement of Faith (Code of Beliefs)
• Willing to sign the Kingdom Living policy
• A current and active member and/or regular attendee of a local church
• Able to fully support the North Star Initiative's core values and ministry philosophy.

Essential Functions:

• Create and maintain intentional connections and trust with the women served
• Conduct a needs assessment and create a corresponding Individualized Service Plan (ISP) with residents. Coordinate resident treatment plans with clinical care team, under the direction of the Clinical Director
• Support resident goals through coordination of job searches, medical care, legal services, budgeting, appointments, etc.
• Coordinate schedules with Programming Manager and Residence Manager to minimize conflicts
• Track progress and complete outcome surveys with each resident, such as Assessment of Survivor Outcomes (ASO) and others assigned by the Clinical Director, reporting results to clinical care team.
• Meet weekly with individual residents for case management
• Maintain physical and electronic individual resident files and documentation according to organization policies
• Act as liaison between residents and established community resources,
• Actively work with Clinical Director and program team to process referrals, interviews, and new resident onboarding
• Support residents’ medication management as part of the medication team
• Network with community agencies to cultivate resources that may benefit resident goals
• Facilitate referrals and resources for survivors in the community who may not qualify for an NSI program but are in need of care
• Ensure compliance with all mandated legal/regulatory requirements, e.g., occupational health & safety, medication management, standards of professional conduct, etc.
• Attend meetings, trainings, and abide by NSI policies and procedures.
• Be available for On Call staff and resident support, as needed (typically 1 week/month)
• Assist in the development of trauma-informed policies and protocols
• Practice a trauma-informed and strength-based approach when working with the women.
• Provide updates on residents’ progress towards goals to direct care staff
• Provide oversight and support to case management in Berks-based progamming
• Additional responsibilities as determined by program needs

Education and Experience:

• Minimum:
• Bachelor Degree in Social Work (BSW)
• Awareness of the impact of human trafficking and trauma
• Excellent oral and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft products and database systems
• Two years of experience working in human services
• Preferred:
• Master Degree in Social Work (MSW)
• Experience working with the impact of human trafficking and trauma
• Four years of experience working in direct care, knowledge of social work ethics

Qualifications:

• Purposeful and intentional relationship with Jesus Christ
• Understanding of sex trafficking, exploitation, addiction, and trauma-informed care
• Cultural competency, ability to communicate effectively with individuals of all backgrounds and cultures
• Flexibility in work schedule as determined by program needs
• Able to remain calm in stressful situations and be supportive of residents who may be experiencing pre-crisis or crisis situations.
• Able to work with women who have experienced severe trauma without judgment or unrealistic expectations.
• Able to work with sensitive information, using discretion for the safety and security of residents and staff.
• A “self-starter” and driven to follow up on assignments.

Supervised by: Clinical Director

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl.

• The employee may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.
• In the performance of the duties of this job the employee is required to travel (frequency), drive a motor vehicle, communicate using telephone and e-mail.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Christian Life:

All NSI staff members are expected to demonstrate spiritual maturity consistent with kingdom living. Within the context of a Christ-centered ministry, your personal decisions will enhance or affect your ability to function effectively as part of the NSI team.

Employment is contingent upon a satisfactory outcome of a criminal history check, employment verification, and a fingerprint check. This job description is not projected to be a comprehensive list of all responsibilities, skills, or working conditions related to the job. It is meant to reflect key job aspects essential for staffing and hiring, for the completion of objective job evaluations, and for creating and maintaining performance standards. The projection of time spent carrying out job duties is approximate and should not be considered absolute. The Senior Case Manager shall perform all other tasks as determined by the Executive Director, who has the right to alter or terminate this job in part or in whole.

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