Get AI-powered advice on this job and more exclusive features. We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure. Role Overview As part of our continued project evolutions we are looking to recruit a Service Delivery Manager to support our US customers. Sitting within our Delivery Operations function; you will deliver and meet individual, site, and business objectives and targets by driving performance through service excellence. What will you be doing? Responding promptly to customer requests relating to service levels, incidents and availability. Proactively identify, own and assume escalation point for any issue or problem that could affect customer experience. Follows Service Acceptance process ensuring smooth delivery of new services and assets into live service. Ensure all service risks are identified and recorded on the account risk register. Oversee delivery of regular monthly reporting including asset, performance and capacity management. Attend regular Monthly Service reviews and support delivery into the operational team. Manage client support teams/3rd party vendor relationships by hosting/attending regular meetings to help deliver more timely resolution of any service issues. What skills and experience are we looking for? Solid experience in a customer facing Service Management role. Why come and work with us at Systal? Competitive salary, benefits package and commission structure. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training. Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually. Systal’s core is its people. Our culture and success are founded upon having the best performing people in a high performing culture to deliver the best-in‑class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us! Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Tampa, FL $100,000.00-$110,000.00 #J-18808-Ljbffr Systal Technology Solutions
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